Contigi Tidymac: terms, refunds and privacy

1. Who we are

Contigi is a trading name of Buckswell Holdings Limited, a company registered in England and Wales under company number 13137887, whose registered office is at Enterprise House, 1st Floor, 2 The Crest, London NW4 2HN.

In these terms, "we", "us" and "our" mean Buckswell Holdings Limited, trading as Contigi. "You" and "your" mean the person buying or using Contigi Tidymac, which we call "Tidymac".

You can contact us at office@contigi.com or on 020 7070 8343.

2. What Tidymac is and what it is not

Tidymac scans your Mac, shows you a list and moves the items you tick into a holding folder called the Tidy Bin. It only moves what you choose. You can put everything back until you empty the Tidy Bin yourself.

• It runs on your Mac. It does not need the internet and it has no account.
• It is not a backup. It is not antivirus or security software.
• Items listed as "safe to remove" are things your Mac or your apps normally rebuild by themselves. That is a description, not a guarantee. An app may need you to sign in again or download something again.
• It does not promise a faster Mac. It shows how much it moved and how much free space you had before and after.
• It needs macOS 14 (Sonoma) or later.

3. Your licence

When you buy Tidymac we give you a personal, non-exclusive licence to use it on the Macs you own or use yourself, up to three Macs. You may use it for your own business.

You may not sell, share, rent or copy it, run it as a service for other people, or take it apart, except where the law allows you to. Tidymac stays ours. The licence lasts for as long as you keep to these terms.

4. Price and payment

• Tidymac costs £29. You pay once. There is no subscription. Free updates to version 1 are included.
• Buckswell Holdings Limited is not currently registered for VAT. No VAT is charged and the price you see is the price you pay.
• Payment is taken by our payment provider. We do not see or store your card details.
• After you pay, you are taken to a page with your download link. The link is for you. Please keep that page and do not share it. If you lose it, email us from the address you paid with and we will send it again.

5. Your part

Tidymac is careful, but only you know which of your files you still need. Before you use it:

• Keep a backup of your Mac, for example with Time Machine.
• Read the list before you press Move to the Tidy Bin. You decide what is ticked.
• Emptying the Tidy Bin deletes what is in it for good and cannot be undone. Tidymac always asks you to confirm first.
• Items in the "Your call" group start unticked, because only you know whether you need them.
• Tidymac never looks in Documents, Desktop, Pictures, Music, Dropbox or iCloud unless you add a folder yourself.

6. Our 30 day money-back guarantee and your legal rights

If Tidymac is not for you, email us within 30 days of buying and we will refund the full £29. You do not need to give a reason.

This is longer than the 14 days you normally have by law to cancel an online purchase. Downloading Tidymac straight away does not affect it, so you lose nothing by starting to use it at once.

To get a refund, email office@contigi.com from the address you bought with. We refund the original payment method within 5 working days. If you moved items to the Tidy Bin, you can put them back first: open Tidymac, choose Tidy Bin, then Put everything back.

Whatever is written here, you always keep your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described. If Tidymac is not, you are entitled to have it repaired or replaced, or to a price reduction or a refund. Nothing in these terms affects those rights.

7. If something goes wrong

Email office@contigi.com. We aim to reply within two working days. If Tidymac moved something you did not expect, stop using it, open Tidymac, choose Tidy Bin and press Put everything back. Then send us your report and we will look into it with you.

8. Our responsibility

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

Subject to that:

• We are responsible for losses that are a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill.
• Our total liability to you for anything connected with Tidymac is limited to the price you paid for it.
• We are not responsible for a file you ticked, moved to the Tidy Bin and then deleted for good by emptying the Tidy Bin. That is the step you confirm.
• If you use Tidymac for your business, we are not responsible for loss of profit, revenue or business, or for indirect loss.

If you are a consumer, your right under the Consumer Rights Act 2015 to compensation when faulty digital content damages your device or your other digital content, where we did not use reasonable care and skill, is not affected by this section.

9. Privacy

Tidymac keeps everything on your Mac. It does not connect to the internet, has no account and sends nothing to us or to anyone else. It collects no usage data.

• In the app. The scan, the list, the Tidy Bin and your reports all stay on your Mac. Your reports contain file names from your Mac.
• When you buy. We receive your name, email address, the amount and the date from our payment provider. We use them to give you your download link, to give you support and to keep our accounts. Our lawful basis is performing a contract with you and meeting our legal duties to HMRC. We keep accounting records for 6 years.
• When you ask for help. If you email us a report, we use it only to help you and we delete it within 30 days of solving your question. Please remove anything private from it first.
• Who else sees your data. Our payment provider sees your payment. Google runs our email.
• Your rights. You can ask to see, correct or delete the personal data we hold about you. Buckswell Holdings Limited is the data controller and is registered with the Information Commissioner's Office, number ZB244180. Our Privacy Policy gives the full detail. You can complain to the ICO at ico.org.uk.

10. Updates

We aim to keep Tidymac working on new versions of macOS, but we cannot promise it, because Apple can change how macOS works. The version you bought keeps working. Free updates to version 1 are yours to download.

11. Changes to these terms

We may update these terms. The version on this page on the day you buy applies to your purchase. If we make a significant change, we will tell you by email where we reasonably can.

12. Law and disputes

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.

If something goes wrong, please contact us first at office@contigi.com. We aim to reply within two working days and to resolve complaints quickly.