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Oscar, Tech Support Voice AI Agent

The expert's voice in your ear, one step at a time.

Oscar sees the shared screen, follows the written manual for the job and says the next step with the button named. When the manual runs out, he looks it up and writes what he learned back into it.

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2 colleagues at a desk in a bright office, 1 wearing a wireless earbud, following a step shown on a laptop screen.
The job it takes off your hands

Anyone who has said one of these

Staff stuck on software, waiting for the one person who knows.

How it works

How a visit goes

  1. Start the visit.Say who it is for and whether it is a Mac or Windows. Oscar picks the right manual.
  2. Share the screen.He sees what you see. Nothing shared, nothing seen.
  3. one step per turn.The button or menu named, then he waits until you have done it.
  4. Stuck?He looks it up and says where the answer came from.
  5. Every new problem is written down.It goes into the manual's questions and answers, so the next visit is faster.
What you get

What you get

Speaks and shows

Anything hard to say out loud, a web address or a command, appears in his notes with a Copy button.

Mac and Windows

Once he knows the computer, every step is for that system only.

Tagged answers

Each answer says whether it came from the manual, general knowledge or documentation.

Learns every visit

A short list of what happened, what fixed it and what the manual should say next time.

The boundaries

three things he will never do

  • Look while you type a password. He closes his eyes before a key is pasted and says so.
  • Repeat a key. If a key is visible on screen, he only says: hide it.
  • Guess a button name. If he is not sure, he says to check the exact name on screen.
The next step

Is this what eats your week?

A free 20 minute call, no obligation. We check it fits your business before anything is set up.

Book a free 20 min discovery call office@contigi.com 020 7070 8343